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Shipping Policy

Processing Times

We proudly offer FREE worldwide shipping via YunExpress! Your order will be sended by the company YunExpress and will be delivered to you by the Official Local post service : For example, Irland Post in the Irland. Please note that we require 1 working day on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible!

Shipping Times

Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 10 business days.
Please note that due to the current situation, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed

Tracking your order

You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer :

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time. We allow 24 hours for the buyer to change the shipping adress if the adress is incorect. Please contact us immediately at if you believe you have provided an incorrect shipping address.


By placing an order on TheShape, you are responsible for the cost of return shipping back to TheShape. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages

TheShape is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier. If you have any further questions on how to do this please reach out to our customer support team at

Right of withdrawal and 30-day money back guarantee :

If you are not satisfied with your EMS TheShape Stimulator, you have the right to a 30-day money back guarantee from the date of receipt of your package. Please note that the return shipping costs are at your expense. If this is your case, please contact us at the following address:
However, if your TheShape has a manufacturing defect or an anomaly that is not related to misuse, we will exchange it. You have 30 days after receipt of your connected balance to contact us.

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